Customer Success Story: How One Company Built Cyber Awareness with Real Data
When this organization’s internal cybersecurity function was dissolved, they were left without dedicated oversight for one of their most critical risk areas: human behavior. With cyber threats rising and no in-house team to drive awareness, the business knew it needed a new approach.
Industry: Government Organization
Solution: Keepnet Phishing Simulation Platform
Key Outcome: From uncertainty to measurable behavior insights across departments
Successful Outcomes
Security team detects and addresses risky behaviors proactively
Benchmark reports are customized by department
High-risk users are supported before incidents occur
Challenge: No Cyber Team, No Visibility
When this organization’s internal cybersecurity function was dissolved, they were left without dedicated oversight for one of their most critical risk areas: human behavior. With cyber threats rising and no in-house team to drive awareness, the business knew it needed a new approach.
They turned to a trusted company within their group, who recommended Keepnet's phishing simulation platform.
“The business discontinued their cybersecurity, and a company within our group sells Keepnet—so we were recommended by them.”
Solution: Simple Simulations, Deep Insight
After adopting Keepnet, the team focused on the phishing simulation module. They used it to send realistic phishing emails to staff on a regular basis—something they'd never done before. The results were immediate and eye-opening.
They could now track clicks, risk behaviors, and response rates across different departments. More importantly, the platform provided benchmarks and patterns, helping them tailor internal awareness efforts to those most at risk.
“Keepnet has given us factual information around our business behaviours—more in-depth than we’ve had before. I can now problem-solve, put in preventative measures, and support those who are most at risk.”
Overcoming Concerns: Confidence Through Support
At the outset, the team had concerns about data security, directory synchronization, and platform usage. But those barriers were quickly resolved thanks to clear onboarding and responsive support from Keepnet’s team.
“We were unsure about data storage and sync technicalities, but our account manager, Ellie, provided all the information we needed. That made all the difference.”
Why It Worked
Keepnet didn’t just provide a product. It provided a mirror—showing the company how its people behaved in real-world phishing situations, and giving them the tools to act on that knowledge.
The hero of this story isn’t the technology. It’s the team that used that technology to reclaim visibility, empower employees, and take control of their cyber risk.
