Callback Phishing Simulation
Leverage an AI-Powered Callback Phishing Simulation to test and train your employees against callback phishing attacks proactively.
Callback Phishing is a social engineering attack that combines phishing and vishing to steal personal information or install malware. Keepnet’s Callback Phishing Simulation provides 250+ customizable and ready-to-use callback phishing templates in 7 languages. It helps you to train your employees to recognize and stop callback phishing attacks and create a security culture within your organization.
Outbound calls: the direction a callback test does not cover
Callback phishing gives you a message to work with. Google Threat Intelligence Group reported in August 2026 that the UNC6671 extortion cluster runs the opposite pattern, calling employees directly while posing as internal IT and asking them to enrol a FIDO2 passkey or update MFA before a deadline. No message is sent, so no filter, report button or message log ever sees it.
Running both directions against the same population turns that into a measurement. The callback campaign shows what people do with a number that arrives in a message. An outbound scenario shows whether an identity change can be completed on a call nobody expected. The gap between the two results is usually the more useful number, because it isolates the verification habit from the message itself.
Source: Google Threat Intelligence Group, UNC6671 Rebrands: Multi-Brand Vishing Extortion Targets Financial Services and Enterprise Cloud Environments, August 2026.
Callback phishing inverts the usual flow. Instead of a link to click, the message carries a phone number and a reason to use it: an invoice nobody authorised, a subscription about to renew, a delivery on hold. The victim makes the call, which means every email filter, link scanner and attachment sandbox in the chain sees nothing worth blocking.
That inversion also defeats the reporting habit. Security teams built their pipeline around email: a report button, a triage mailbox, an analyst queue. A phone call leaves none of those traces. Verizon's 2025 Mobile Security Index found that 80% of organizations experienced a mobile phishing attempt, and the 2026 Data Breach Investigations Report puts the median click rate for phone-centric simulations at 2 percent against 1.4 percent for email, roughly 40 percent higher (Verizon 2026 DBIR, p. 50). The channel converts better and reports worse.
Keepnet Voice Simulation Data in the 2026 Verizon DBIR
Those phone figures are not second hand. Keepnet contributed voice and SMS phishing simulation data to the 2026 Verizon Data Breach Investigations Report and is listed among the contributing organisations on page 118. The report authors note how few organisations run voice and text simulations at scale, which is why the phone channel numbers in it rest on a narrow set of sources.
Keepnet campaign data shows why the channel is worth testing rather than assuming. Across 1,799 call attempts in voice simulations between 1 January and 14 August 2026, the median connect rate was 97.9 percent, measured on an anonymised subset of customers who consented to aggregate reporting. A callback exercise only teaches something if the call reaches the person, and at that connect rate the result measures behaviour rather than telephony.
Source: Verizon, 2026 Data Breach Investigations Report, p. 118.
Did you know the FBI warned that callback phishing is now a prevalent threat to harm you with just one call?
Callback phishing attacks, or TOAD, surged by 625% in 2022, costing individual victims nearly $50,000 per attack. At its peak, it is recorded that over 600,000 daily TOAD incidents occur daily. Further, 3 out of 4 businesses lost money to voice scams, with an alarming average cost of over $14 million per year per business.
Protect Your Business with our Callback Phishing Simulation and Security Awareness Training!
Elevate your organization's cyber security awareness and build a security culture against callback phishing attacks.
Enhanced Security Posture
Address, identify, and correct risky human behaviors with callback phishing tests. Build a strong security culture and defend against callback phishing attacks.
Boost Cyber Security Awareness
Experience a significant improvement in your team's ability to spot and report callback phishing attempts with the simulated callback phishing tests. Our training programs have shown a 93% increase in employee preparedness within three months.
Financial Advantages
Reduce the risk of financial losses, averaging up to $1 million. Our callback phishing simulation offers an impressive saving of up to $60,000 through increased efficiencies and cost reductions.
Avoid Legal Risks
Protect your organization from legal costs. Our callback phishing simulation ensures compliance with critical data protection laws, helping you navigate the complexities of regulations like GDPR and CCPA.
Key Features of Callback Phishing Simulation
Tailored Callback Phishing Simulation Campaign Templates
AI-Powered Phishing Simulations: Utilize AI-based text-to-speech or upload your voice recordings for your callback phishing campaigns.
Extensive Phishing Scenario Library: 250+ realistic callback phishing templates in 7 languages, reflecting the latest trends in telephone-based cyber threats.
Voice Phishing Local Phone Numbers: Choose over 30+ range of phone numbers or add your local numbers to make your callback phishing campaigns more realistic and effective.
Real-World Phishing Simulation: Simulate real-life callback phishing scenarios within your organization to test and train employee responses to these unique threats.
Customizable Phishing Campaign Templates: Adapt callback phishing scenarios to fit your organization's specific context, enhancing the relevance and effectiveness of your security training.
Varied Complexity Levels: Scenarios range from basic to highly sophisticated, accommodating all skill levels within your workforce.
Up-to-date Callback Phishing Templates: We regularly update scenarios to align your training with the latest callback phishing techniques and trends.
In-Depth Analytics and Targeted Reporting
Automated, Real-Time Insights: Instantly track risky behaviors and gain detailed analytics to identify specific training needs in your organization.
Behavioral Pattern Analysis: Understand how your employees react to callback phishing tests, helping maximize effectiveness.
Customized Feedback & Adaptive Learning: Provide individual feedback and automate training based on employee behavior.
Continuous Progress Monitoring: Monitor your team's growth in recognizing and responding to callback phishing threats.
Seamless Integration and Comprehensive Language Support
Effortless System Compatibility: Our simulation tool integrates seamlessly with your existing systems, such as your Learning Management System (LMS), to automate security awareness processes.
Multilingual Options: Available in 7 languages, our callback phishing templates are ideal for diverse, global teams.
Engaging, Interactive Training: Engage employees with realistic, interactive callback phishing scenarios for a more effective learning experience.
Varied Training Formats: Use different learning methods using visual, textual, and interactive training materials, ensuring higher engagement and awareness.
What our customers are saying
“Our collaboration with Keepnet Labs in minimizing the threat of callback phishing is more than a strategy; it's a bold statement of our unwavering commitment to digital security and trust. By arming our team with the advanced skills needed to outsmart these threats, we're enhancing our defenses and redefining internet safety standards for our customers. By empowering our team with Keepnet Labs' cutting-edge Callback Phishing Simulator, we're not only bolstering our defenses, we're setting a new gold standard in internet safety within our company." read more
Micheal Smith, Co-Founder of Telecommunication Company
Customer Reviews and Recognition
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Resource Library
Telecommunication Company’s Story Against Callback Phishing
Discover how telecommunication company secured their organization and created a secure culture within their organization to fight against callback phishing attacks with Keepnet.
Read case studyProtect Your Business Against Callback Phishing Attacks
Test and train your employees against callback phishing with Keepnet's Callback Simulator. Create security culture, reduce phishing risks.
Read brochureDecoding TOAD: The Ultimate Guide to Callback Phishing
Get a detailed analysis of TOAD, revealing tactics and defenses against callback phishing.
Read whitepaperKey Strategies for Callback Phishing Attacks
Discover essential tips to shield your organization against callback phishing attacks in our concise infographic.
Get YoursUnderstanding Callback Phishing and How to Protect Your Business Against it
This blog post aims to clarify the concept of callback phishing and unravel its deceptive mechanisms.
Read articleSee the Callback Phishing Simulation in Action
Experience the AI-driven, comprehensive vishing email template library of advanced Callback Phishing Simulation.
See it in actionFrequently Asked Questions
A callback phishing simulation prepares employees to identify and respond to callback and voice phishing attacks. Simulating realistic voice phishing scenarios equips individuals with the knowledge and skills to protect sensitive information from unauthorized access.
Running callback phishing simulations can lead to significant financial benefits for businesses by minimizing the risk of costly data breaches. It is a preventive measure, potentially saving companies from financial losses associated with phishing attacks, including fraud and data theft.
Yes, it's ideal for in-depth research, thesis projects, and enhancing practical learning in cybersecurity courses.
Callback phishing simulations play an important role in helping organizations comply with data protection regulations by training employees to handle sensitive information securely. This proactive measure can prevent data breaches that lead to non-compliance fines and legal issues.
When selecting a callback phishing simulation, key features include the availability of customizable phishing scenarios, a comprehensive library of realistic templates, options for local phone number integration, and analytics for assessing the effectiveness of training sessions.
Key features include AI-powered callback phishing simulations, a comprehensive scenario library in 7 languages, customizable campaign templates, real-world simulation, and varied complexity levels to test and train employee responses effectively.
Keepnet's callback phishing simulation integrates effortlessly with existing systems, like Learning Management Systems (LMS), to automate security awareness processes, making it a seamless addition to any organization's cybersecurity training program.
The callback phishing simulation provides automated, real time insights, detailed analytics, behavioral pattern analysis, customized feedback, and continuous progress monitoring to identify specific training needs and enhance security posture.
With the option to use local phone numbers and templates available in 7 languages, localization makes callback voice phishing campaigns more realistic and effective, significantly improving employee engagement and awareness.
Yes, Telephone Oriented Attack Delivery (TOAD) and callback phishing refer to the same type of social engineering, but are named differently. Both terms describe using telephone calls to deceive individuals into revealing personal information and financial details or gaining unauthorized access to computer systems. These attacks exploit human psychology and trust by impersonating legitimate entities or organizations. Despite the different terminologies, the core tactic remains: leveraging voice communication to commit fraud or install malware. Understanding this concept is significant for organizations and individuals to effectively recognize and mitigate potential threats.
No, and the difference matters. A callback test measures what an employee does with a number supplied in an email or SMS. Google Threat Intelligence Group reported in August 2026 that the UNC6671 cluster calls employees directly while posing as internal IT and asks for a passkey enrolment or MFA update, with no message involved at all. Running both directions shows whether the failure comes from the message or from a missing verification habit.
Because there is nothing for them to catch. A callback phishing message carries no malicious link and no attachment, only a phone number and a plausible reason to dial it. Filters, link scanners and sandboxes see a plain text email. The attack happens on the call, outside every control the security team monitors, and outside the reporting pipeline built around email.