Defending Against Callback Phishing
Enhance cybersecurity with Keepnet Labs' Callback Phishing Simulator. Achieve 93% success in identifying phishing, reduce costs, and fortify defenses. Learn more!
Introduction
A telecommunications provider with 22,000 employees faced a significant threat from callback phishing. Attackers were trying to trick employees into calling a number from a voicemail, email, or text message, leading to data breaches or financial losses.
To counter this, the company partnered with Keepnet to implement a Callback Phishing Simulator. Callback phishing aims to increase employee awareness and preparedness against callback voice attacks, protect customer data, and uphold the company's reputation for reliability and security.
Successful Outcomes
Saved $17,900 annually in incident handling costs.
Improved employees' ability to recognize callback phishing by 93% in one year.
Reduced vishing risk score from 79% to 7% in a year.
Impact of Callback Phishing Attacks
Legal and Compliance Risks: Failure to adequately train employees could lead to legal repercussions and penalties for non-compliance.
Financial impact: Callback phishing can result in significant financial losses of up to $4 million due to data breaches and fraud.
Reputation Damage: Any data breach could harm the company’s reputation as a trusted internet service provider.
Operational Disruption: Dealing with the aftermath of phishing attacks can consume valuable resources and disrupt normal operations.
Cost Saved From Incident Analysis and Response
Avg. time to respond to a Callback Phishing incident | from 6 hours to 2 minutes |
The average cost of one staff | $60 per hour |
The cost of a single Phishing incident reduced | from $360 to $2 |
The average number of Phishing incidents reported per year | 50 |
The total estimated cost savings are $17,900 annually (reducing the cost from $18,000 to $100). | |
How Keepnet Stepped In
Callback Phishing Simulation: Keepnet introduced a Callback Phishing Simulator to assess and improve employees' readiness against callback phishing attacks. This enabled employees to recognize and respond to callback phishing attempts more effectively.
Focused Security Awareness Training: A targeted and behavior-based security awareness training program was implemented, specifically designed to address incorrect behavior.
Expert Consultation: Keepnet provided the telecommunication company with ongoing consultation, offering insights into the fight against callback phishing threats and assisting in creating targeted strategies.
Strengthened Reporting Culture: Employees were trained in proper reporting mechanisms for callback phishing attempts, and a reporter add-in was provided to report suspicious emails promptly.
Ensuring Regulatory Compliance: Keepnet's regular simulated callback phishing tests and security awareness training sessions ensured that this telecommunication company remained compliant with relevant cybersecurity regulations.
Behavior-Based Automated Security Training: Keepnet closely monitored employees' handling of potential callback phishing scenarios. If an employee responded incorrectly to a simulated phishing attempt, the system automatically delivered specific training focused on their mistakes.
Operational Results
Trained employees to achieve a 93% success rate in identifying callback phishing attempts.
Reduced vishing risk score from 79% to 7% in a year.
Lowered employee anxiety related to voice phishing threats.
Streamlined learning with automated training, replacing manual operations.
Strategic Results
Saved $17,900 in incident handling costs per year.
Addressed cybersecurity laws and regulations, eliminating penalties.
Empowered employees to fight phishing attacks effectively, creating a stronger security culture.
“Our collaboration with Keepnet Labs in minimizing the threat of callback phishing is more than a strategy; it's a bold statement of our unwavering commitment to digital security and trust. By arming our team with the advanced skills needed to outsmart these threats, we're enhancing our defenses and redefining internet safety standards for our customers. By empowering our team with Keepnet Labs' cutting-edge Callback Phishing Simulator, we're not only bolstering our defenses, we're setting a new gold standard in internet safety within our company.”