Customer Success Story: Digital Adoption Company

The Goal

The company set out to develop a holistic, organization-wide security awareness program that would do more than just meet compliance checkboxes. Their objective was to foster a proactive security culture in which every employee—not just the IT team—could serve as an informed and vigilant first line of defense against social engineering threats. To achieve this, the program needed to:

• Empower all employees with the knowledge and confidence to recognize and respond to suspicious activity, particularly phishing and impersonation attacks.

• Integrate cybersecurity awareness seamlessly into daily routines, making security a natural and ongoing conversation across teams.

• Deliver measurable results quickly without adding operational complexity or overburdening the already stretched IT department.

This transformation required a solution that was easy to implement, scalable across departments, and engaging enough to drive real behavioral change.

Problem

The turning point came when an employee, unaware of the subtle cues of a phishing attempt, purchased gift cards for an attacker impersonating a senior executive. The scam was convincing, timely, and costly. This incident highlighted a painful truth: even with strong technical defenses in place, human vulnerabilities remained the weakest link in the organization’s security posture. Traditional tools and protocols were not enough to stop a well-crafted social engineering scheme. What the company needed was a human-centric approach—one that would build awareness, resilience, and accountability across the entire workforce.

Solution

Industry peers pointed the team toward Keepnet Human Risk Management. They were immediately drawn to the platform’s flexible phishing-simulation tool and high-quality security awareness training library, powerful yet simple to administer, not “just another tool to manage.”

Implementation

Some stakeholders worried that simulated attacks might shame staff. Framing each exercise as a safe space to fail and learn quickly dispelled fears, and even board members welcomed the insight after seeing how easily they could be fooled.

Evolution

Over time, the program evolved into a mature and data-driven awareness initiative that closely aligned with real-world threat patterns. Key components of this evolution included:

• Tailored Phishing Simulations: The scenarios were customized to reflect industry-relevant tactics, ensuring each simulation felt realistic and timely.

• Actionable Dashboards: Security teams used detailed dashboards to monitor engagement, track click-through and reporting rates, and identify high-risk users.

• Lightweight Micro-Learning Modules: Instead of overwhelming employees with long courses, the platform delivered brief, engaging training snippets that reinforced key lessons and encouraged continuous learning.

This combination of targeted simulations, clear metrics, and user-friendly education created a dynamic feedback loop—improving awareness levels while reducing the time and effort required to maintain the program.

Recommendation

“Don’t wait for a breach to prove the value of user security awareness. Launch a pilot with Keepnet and watch the culture shift for yourself—it’s faster than you think.”