Keepnet Earns 2nd Year as Strong Performer in Gartner’s 2024 Report

As in the previous year, Keepnet has once again been recognized as a Strong Performer in Gartner’s Voice of the Customer Report for Security Awareness Computer-Based Training (SACBT), highlighting its continued success in addressing cyber threats through its security awareness training solutions.

In this post, we’ll explore what makes Keepnet’s security awareness training effective, why customers trust it, how Gartner recognizes its impact, and how it equips your employees to combat evolving cyber threats.

What Is Gartner’s Voice of the Customer?

Gartner’s Voice of the Customer report collects real feedback from verified users to evaluate and rank vendors in various technology markets. It helps organizations make informed decisions by categorizing vendors into four quadrants based on two key criteria:

• Overall Experience: This measures customer satisfaction with the product’s capabilities, support, and delivery.
• User Interest and Adoption: This gauges user engagement, including the number of reviews and their willingness to recommend the product.

This report provides valuable insights to help organizations choose the best solutions for their needs.

Keepnet in the Strong Performer Quadrant

Keepnet’s position in the Strong Performer quadrant highlights its ability to deliver high-quality solutions that customers trust and recommend. This recognition reflects strong customer satisfaction with Keepnet’s robust training capabilities, reliable support, and seamless delivery. Keepnet stands out as a trusted partner for organizations tackling complex cybersecurity challenges. Its placement reinforces Keepnet’s reputation as a key player in the cybersecurity awareness market.

Willingness to Recommend: A Reflection of Customer Trust

As shown in the figure above, Keepnet earned an impressive 95% willingness to recommend, highlighting its strong customer relationship. This high recommendation rate reflects the platform’s ability to provide practical, high-impact solutions that meet the needs of organizations addressing complex cybersecurity challenges.

Customers praised Keepnet’s customizable training modules, localized content, and responsive support, emphasizing the company’s focus on delivering tailored, user-friendly solutions. This recognition solidifies Keepnet’s position as a trusted partner in building effective cybersecurity awareness programs.

Check out below the experiences of organizations that have already boosted their employees’ skills to secure their cybersecurity posture: Keepnet Reviews on Gartner Peer Insights.

Why Keepnet Stands Out as a Strong Performer

Keepnet has established itself as a trusted leader in the Security Awareness Computer-Based Training (SACBT) market by providing innovative, customer-focused solutions tailored to meet diverse organizational needs. Let’s dive into the key factors that make Keepnet a trusted leader in the SACBT market.

1. Comprehensive and Effective Security Awareness Training

Keepnet’s Security Awareness Training helps organizations build resilience by equipping employees with the skills to identify and respond to cyber threats. Here’s what sets it apart:

• Localized Content: Keepnet’s localized content ensures that cybersecurity training is accessible, engaging, and effective for a diverse global workforce. With over 2,000 training modules available in 36 languages, organizations can deliver training that resonates with employees in their native language, improving understanding and retention.

Get more details about localization in security awareness training—read our blog post on What is Localization for Security Awareness Training and Why It Is Important for Learning and Behavior Change.

• Employees' Time Zones: Training can be scheduled based on employees’ local time zones, maximizing engagement and attendance. This personalized approach ensures employees receive training at the most convenient times for them.
• Multi-Language Support: Employees can enroll in training programs in their preferred language, making complex cybersecurity concepts easier to grasp and apply.
• Multi-Organization Training: Businesses can deliver cyber awareness training to multiple organizations or departments simultaneously, saving time, reducing stress, and cutting costs.
• Learning Paths: The Learning Paths feature provides employees with structured and personalized training journeys that adapt to their roles, risk levels, and progress. By breaking down cybersecurity training into manageable and progressive steps.
• Security Behavior and Culture Programs: Security Behavior and Culture Programs focus on fostering long-term behavioral change and embedding cybersecurity awareness into the organizational culture. These programs deliver targeted training based on individual risk profiles and job roles, ensuring high-risk employees receive specialized attention. Reinforcement through periodic nudges, reminders, and engaging content helps employees internalize secure practices, creating a strong, security-conscious workplace environment.
• Actionable Analytics: Keepnet provides actionable analytics to help organizations track employee progress and measure the effectiveness of their security awareness training programs. One of its standout features is the Advanced Executive Reports, which offer detailed insights to fine-tune your security strategy.
• Human Risk Scores: By analyzing risk scores, executives can pinpoint employees or teams that require additional training or support.

• Track Industry Comparisons: Benchmark your organization’s performance against industry standards, helping to identify gaps and prioritize resources effectively.
• Understand Behavior Patterns: Gain insights into recurring vulnerabilities and phishing response behaviors to address root causes of risks.

For example, Keepnet’s Risk Score Analytics evaluates employee behavior during simulations and real-world incidents, offering executives a clear picture of the company’s human-related cybersecurity posture. This empowers leaders to make data-driven decisions, implement targeted improvements, and reduce overall risk.

Discover more about Keepnet’s Executive Reports.

2. Customer-Centric Design and Support

Keepnet places customer needs at the core of its solutions, ensuring ease of use and seamless implementation. Its recognition as a Strong Performer reflects this dedication:

• Intuitive Platforms: User-friendly interfaces that simplify deployment and training management.
• Customizable Training: Modules tailored to address your organization’s unique cybersecurity challenges and vulnerabilities.
• Exceptional Support: A responsive and experienced team dedicated to your success at every stage.

3. Outcome-Driven Metrics and Proven Impact

Keepnet’s Security Awareness Training is designed to deliver measurable results that enhance organizational security and improve employee behavior:

• Up to 90% Reduction in High-Risk Security Behavior: Customers have reported significant improvements in employee decision-making and substantial decreases in risky actions after implementing Keepnet’s training solutions.
• Phishing Reporting Rates: The percentage of employees who successfully identify and report phishing attempts.
• Response Times to Threats: How quickly employees recognize and respond to simulated or real-world cybersecurity threats.
• Decision Accuracy in Simulations: Enhanced employee accuracy during phishing and social engineering simulations.
• Behavior Change Over Time: Tracking reductions in risky actions and the consistent adoption of secure practices.
• Cultural Insights: Keepnet measures shifts in security culture, including changes in employee attitudes toward training and adherence to organizational security policies, ensuring long-term behavior change.
• Cybersecurity Benefits: A strengthened cybersecurity posture across the organization, reducing vulnerabilities to cyber threats such as phishing, social engineering, and other attack vectors.
• Financial Outcomes: Significant cost savings through the prevention of cybersecurity incidents, and avoided penalties associated with data breaches. Additionally, improved compliance with regulatory requirements lowers the risk of fines and enhances overall operational efficiency.

Check out our blog post on What is a Security Behavior and Culture Program (SBCP)? to learn how it helps turn cybersecurity awareness into measurable, actionable results.

How Keepnet Can Help Your Business Stay Secure

Keepnet provides a Unified Human Risk Management Platform to enhance your cybersecurity posture. At the core of Keepnet’s approach is its Human Risk Management, which is designed to identify, measure, and mitigate human-related cybersecurity risks. This platform doesn’t just detect vulnerabilities; it empowers businesses to address them strategically with:

• Phishing Simulator: Trains employees to detect and respond to phishing attempts through realistic and customizable simulations, helping to build long-term resilience.

• Smishing & Vishing Simulator: Prepares employees for SMS phishing and voice-based attacks by simulating real-world threats, raising awareness of these evolving tactics.

• Quishing Simulator: Tackles the rising threat of QR code phishing by training employees to identify and avoid malicious QR codes in both simulated and real-life scenarios.

• Incident Responder: Analyzes suspicious emails by inspecting URLs, IPs, and files using integrated advanced technologies. This tool takes action directly at the inbox level, enabling organizations to respond quickly to potential threats. It also empowers businesses by providing access to analysis tools they may not already have, enhancing their defensive capabilities.

With this comprehensive set of tools, Keepnet enables businesses to reduce human vulnerabilities, detect threats more effectively, and respond proactively to minimize risks.