Keepnet Labs Logo
Menu
HOME > blog > what is phishing simulation

Understanding Phishing Simulations

Learn the definition of phishing simulation and how it enhances cyber resilience, employee awareness, and threat detection against phishing attacks. Simulated phishing tests prepare your employees to recognize and stop real phishing threats before they cause harm.

What Is Phishing Simulation?

Phishing simulations help organizations see how easily their employees might fall for cyberattacks. By mimicking real-world phishing scenarios, these tests show how employees react to fake emails, SMS, and other scams. They provide important insights into the company's security weaknesses and reveal where more training is needed.

Regular simulations also build awareness, helping employees be more alert to potential dangers. The results allow companies to track progress over time and see how well their security training is working. With targeted phishing tests, organizations can take action to better protect themselves from growing cyber threats.

Defining Phishing Simulation

Phishing simulation is a security training method that uses phishing simulator software to create fake phishing attacks. This helps in training employees about the dangers of real phishing attempts. A phishing simulation tool mimics real-life phishing emails without the harmful effects.

The main goal of phishing simulation training programs is to test if employees can spot and correctly handle a phishing email, which is an email that tries to trick them into giving away sensitive information, clicking on harmful links, or downloading malware.

What-Is-Phishing-SimulationWhat-Is-Phishing-Simulation.jpg
Picture 1: Diagram of how phishing email attack works

However, phishing simulation isn’t just about fake emails—it’s a proactive defense mechanism. Keepnet’s phishing simulations, for instance, replicate email, SMS, voice (vishing), QR codes, and callback scams, ensuring employees face realistic, multi-channel threats. Keepnet's platform’s patented technology bypasses spam filters without whitelisting, delivering authentic experiences that expose true vulnerabilities.

Read this blog to see top phishing simulation tools that you can use for security awareness training.

The Importance of Phishing Simulation in Cybersecurity

Phishing simulations are a critical tool in strengthening an organization’s cybersecurity. They provide a proactive approach to identifying and addressing potential weaknesses in employee awareness and response. Here are several key reasons why phishing simulations are important:

  • Identifies vulnerabilities: Phishing simulations highlight areas where employees may be more vulnerable to phishing attacks, enabling targeted action to improve security.
  • Enhances awareness: Regular phishing tests keep employees aware of common phishing tactics, making them more cautious and vigilant in their daily tasks.
  • Improves training: The results from these simulations help organizations tailor their security training programs, focusing on specific areas where improvement is needed.
  • Tracks progress: By running these simulations over time, companies can track how well their employees are improving in recognizing and avoiding phishing threats.
  • Adapts to new threats: As cyberattacks evolve, phishing simulations allow organizations to update their defense strategies based on the latest phishing methods.
  • Reduces breach risk: By improving employee responses to phishing, these simulated phishing tests significantly lower the risk of costly data breaches and security incidents.
  • Boosts overall security: These simulations strengthen the organization’s cybersecurity posture, ensuring both technological and human defenses are aligned to protect against threats.

As illustrated in the Keepnet Advanced Report, phishing simulations provide valuable data by tracking user actions, such as opening emails or clicking links. This visual breakdown helps organizations identify vulnerabilities and focus their security training efforts where they are most needed, reinforcing the importance of regular simulations.

 Keepnet’s advanced executive summary of social engineering campaigns report .jpg
Picture 2: Keepnet’s advanced executive summary of social engineering campaigns report

What Is the Purpose of Phishing Simulation?

The main goal of a phishing simulation is to evaluate how well an organization’s employees can recognize and avoid phishing attempts. These phishing tests simulate realistic phishing attacks to determine if staff can identify deceptive emails, messages, or links. By running these phishing simulations, companies can uncover weak spots in their security protocols and see which employees may need additional training.

Phishing simulations also help build a culture of security awareness, encouraging employees to be more cautious when dealing with unfamiliar communication. The data gathered from these tests offers organizations a clearer picture of how effective their security measures are and where improvements are needed. Over time, this consistent testing strengthens both employee response and the overall security framework.

Ultimately, phishing simulations help organizations stay ahead of potential threats by continuously improving their defense against social engineering tactics.

How Does Phishing Simulation Work?

A Phishing simulation is designed to test how well employees can recognize and respond to potential phishing threats. By sending realistic phishing emails, SMS, or other types of fraudulent communication, these simulations assess employee reactions, such as whether they open a message, click on a malicious link, or provide sensitive information.

After the phishing simulation, detailed reports reveal which actions were taken by employees, helping organizations identify gaps in security awareness and target specific training needs. The data collected offers valuable insights into vulnerabilities and supports continuous improvement in cybersecurity practices.

Stage of sending phishing simulation campaign to employees .png
Picture 3: Stage of sending phishing simulation campaign to employees

As demonstrated by the Keepnet Phishing Simulator, organizations have access to a wide range of customizable phishing templates, as seen in the visual, where targeted campaigns are prepared to engage employees. This method enables companies to run simulations across various time zones and languages, ensuring comprehensive global coverage for their security awareness programs.

Keepnet’s phishing simulation tests your employees with real-world-style phishing emails. It uncovers vulnerabilities and provides immediate, targeted feedback to strengthen your security posture:

Tailored Campaigns

Use Keepnet’s wide range of customizable phishing templates or craft your own to mirror ever-evolving cyber threats.

Adaptive Targeting

Segment employees by roles, departments, or unique needs—explore specialized approaches in:

Controlled Deployment

Send safe, realistic phishing emails to test user behaviors under authentic conditions—see How to Run Phishing Simulations: A Step-by-Step Guide for a full walkthrough.

Real-Time Monitoring

Track open rates, click rates, and reported emails in a centralized dashboard to pinpoint vulnerabilities immediately.

Automated Feedback & Training

Deliver instant micro-learning when employees interact with simulated threats, turning errors into teachable moments.

Comprehensive Analytics

Generate data-driven insights to spot recurring risk areas, measure improvements, and steer future training plans.

Continuous Improvement

Stay ahead of new attack methods—read The Role of Adaptive Phishing Simulations in Building a Secure Culture to learn how regular simulations enhance organizational resilience.

Who Needs Phishing Simulation Training?

Key Targets for Phishing Simulation Training .webp
Picture 4: Key Targets for Phishing Simulation Training

Phishing simulation training is essential for every member of your organization, from entry-level staff to top executives. Cybercriminals target individuals at all levels, making it critical for everyone to learn how to identify and respond to phishing attempts.

Here’s Who Specifically Benefits from This Training:

  • All Employees: Every role is vulnerable to phishing, as attackers often cast a wide net to find any point of entry.
  • Sensitive Data Handlers: Finance, HR, and IT teams are high-value targets due to their access to critical data.
  • Executives: Senior leaders are frequently targeted by sophisticated attacks—see Security Awareness Training for Executives: Protect Leaders from Cyber Threats.
  • Industries with High Data Security Needs: Healthcare, finance, and government agencies handle sensitive information and must maintain strict compliance—learn more in Security Awareness Training for Legal Professionals.
  • Remote Teams: Distributed workforces are prime phishing targets due to varied security practices and environments.
  • Anyone with System Access: Any employee who interacts with corporate networks or confidential information can benefit from phishing awareness.

For detailed role-specific security awareness training resources explore our specialized guides below:

By equipping all these groups with robust phishing simulation training, organizations can minimize the risk of successful attacks and strengthen their overall cybersecurity posture.

How Does Phishing Simulation Improve Security Awareness?

Phishing simulations improve security awareness by exposing employees to realistic scenarios that mimic actual phishing attacks. These exercises help employees recognize common tactics used by cybercriminals, such as suspicious emails, links, or attachments. By regularly engaging in these simulations, employees become more cautious and develop stronger habits for identifying potential threats.

The hands-on experience builds confidence in responding to phishing attempts and reinforces the importance of cybersecurity practices.

Detailed feedback from the phishing tests allows organizations to pinpoint specific areas where additional training may be needed. This targeted approach to training helps address vulnerabilities and strengthens overall defenses.

As a result, phishing simulations reduce the risk of successful attacks by enhancing employee awareness and readiness.

How Phishing Simulations Boost Security Awareness: Keepnet’s Focused Approach

Keepnet's Phishing simulations are a game-changer for security awareness, and Keepnet makes them smarter and more effective. Here’s how:

  • Real-World Scenarios: Employees face multi-channel attacks—emails, SMS, voice calls, and QR codes—preparing them for real threats.
  • Instant Feedback: When someone falls for a simulation, they get microlearning modules right away, turning mistakes into teachable moments.
  • Targeted Training: Detailed analytics highlight vulnerabilities, so training focuses on high-risk areas like finance teams or remote workers.
  • Behavioral Science: Using nudge theory, we guide employees toward better habits, like verifying sender addresses or reporting suspicious messages.
  • AI-Powered Adaptability: Simulations evolve with Generative AI, keeping pace with the latest phishing tactics, from deepfakes to MFA bypasses.

The result? Organizations see up to a 90% drop in phishing susceptibility, building a human firewall that complements technical defenses.

Picture 5: A Sample Report Displaying Phishing Susceptibility with PLAs
Picture 5: A Sample Report Displaying Phishing Susceptibility with PLAs

What Are Common Scenarios Used in Phishing Simulations?

Common scenarios used in phishing simulations typically involve impersonating well-known brands, as cybercriminals often exploit the trust people place in these companies. By mimicking emails from popular services like banks, social media platforms, or e-commerce sites, phishing simulations create a realistic experience that helps employees recognize potential threats. Using top brands in phishing simulations is essential for effective and engaging cybersecurity training, but it must be done ethically and legally.

A solution like Keepnet makes it easy to integrate recognizable brand elements into phishing simulations, ensuring employees face scenarios that closely mirror actual threat environments. Additionally, Keepnet’s platform is equipped to bypass spam filters, increasing the authenticity and effectiveness of each simulated attack.

How to Create Realistic and Engaging Phishing Scenarios During Phishing Tests?

In onder to create realistic and engaging phishing scenarios during simulated phising attacks, please explore our other detailed blog posts:

Also, watch the video below to get more details on how you can create these realistic and engaging scenarios with Keepnet Phishing Simulator.

10 Key Features of the Best Phishing Simulation Software?

When selecting the best phishing simulation software, it's essential to consider various features that make the tool effective, user-friendly, and efficient. The right phishing simulator software can significantly enhance an organization's cybersecurity training program by providing realistic phishing campaign scenarios, detailed analytics, and user engagement.

Here's a table highlighting the 10 key features to look for in top-notch phishing simulation software:

FeatureDescriptionBenefits
Voice Phishing SimulationVoice phishing simulations that mimic voice-based phishing attacks, often via phone calls or voicemails.Enhances employee awareness of voice phishing tactics, building skills to recognize and respond to telephonic scams.
SMS Phishing SimulationSimulated SMS phishing attacks sent through text messages, replicating tactics used in SMS-based phishing.Prepares employees to identify phishing attempts in text messages, a common vector for cyber attacks.
MFA Phishing SimulationMFA phishing simulator that focus on phishing attempts designed to bypass Multi-Factor Authentication (MFA) systems.Trains employees on the sophistication of phishing attacks, especially in the context of seemingly secure MFA protocols.
QR Code Phishing SimulationSimulated phishing attacks using QR codes, which when scanned, lead to malicious sites or actions.Educates employees about the potential risks associated with QR codes, a newer and increasingly popular attack vector.
Callback Phishing SimulationInvolves receiving simulated phishing messages or emails that prompt the user to make a phone call, often to a fake 'help desk' or similar service.Enhances employee's ability to discern legitimate requests for callbacks from fraudulent ones, a less common but emerging threat.
No Whitelisting ChallengesAvoids the need to whitelist phishing domains for phishing test simulations, which can be challenging and time-consuming.Boosts productivity and efficiency for administrators, allowing admins to allocate their time to other important tasks, as this approach saves significant time.
No False PositivesGuaranteeing the accuracy of simulation detection, ensuring that legitimate emails are not incorrectly flagged as phishing attempts.Maintains the integrity of the phishing simulation and avoids confusion or distrust among employees.
Generative AIUsing advanced AI to generate realistic and varied phishing content, adapting to different scenarios and employee responses.Ensures that simulations are dynamic and reflective of the constantly evolving nature of phishing tactics, providing up-to-date training.
Automated CampaignsThe ability to schedule and automate phishing attack simulation campaigns saves time and ensures regular testing.Streamlines the process of conducting phishing simulations, allowing for consistent and regular training without requiring constant manual input.
Detailed ReportingComprehensive reporting features provide insights into employee responses, success rates, and areas for improvement.Facilitates a deeper understanding of the effectiveness of the training program, enabling targeted improvements and adjustments.

Table 1: 10 must have features in a phishing simulation software

 10 best features for an effective phishing simulation software .jpg
Picture 5: 10 best features for an effective phishing simulation software

These features encompass many capabilities necessary for effective phishing simulation software. From addressing various phishing methods to ensuring efficient and accurate training processes, these features strengthen an organization's defense against sophisticated cyber threats.

What Are Best Practices for Implementing Phishing Simulation?

 Key Steps for Implementing Phishing Simulations .webp
Picture 6: Key Steps for Implementing Phishing Simulations

To make your phishing simulation as impactful as possible, it’s important to follow a set of best practices that will maximize its effectiveness and benefits for your organization. Here are key practices to consider:

  • Educate employees: Ensure they understand what a phishing simulation is and why it's crucial for cybersecurity.
  • Use realistic scenarios: Design simulations that mimic real-world phishing attacks using familiar brands or services.
  • Customize simulations: Tailor phishing tests to your organization’s specific risks, employee roles, and behaviors.
  • Schedule regularly: Run phishing simulation tests consistently to keep employees alert to evolving threats.
  • Provide feedback: Offer clear feedback after each attack simulation so employees can learn and improve.
  • Track results: Analyze outcomes from each phishing test to refine your approach over time.
  • Ensure compliance: When using brand names in simulations, follow ethical and legal standards to avoid issues.

Get Help from Keepnet against Simulated Phishing Attacks

The Keepnet Phishing Simulator empowers businesses to strengthen their defenses by offering an easy-to-use platform for simulating phishing attacks and boosting employee awareness. With an intuitive interface, Keepnet makes it easy for both beginners and professionals to create, launch, and manage tailored phishing campaigns that reflect real-world threats specific to their organization. Its ability to customize simulations ensures that companies can address unique vulnerabilities while benefiting from actionable insights.

Keepnet is recognized as a Voice of the Customer by Gartner .jpg
Picture 7: Keepnet is recognized as a Voice of the Customer by Gartner

Additionally, Keepnet offers a free phishing simulation for businesses to evaluate the platform before committing. Recognized by industry experts and endorsed by Gartner’s Voice of the Customer, Keepnet stands out as a reliable tool for fortifying cybersecurity and reducing phishing risks.

Benefits of Keepnet's Phishing Simulation.jpg
Picture 8: Benefits of Keepnet's Phishing Simulation

Key Features of Keepnet Phishing Simulator:

  • User-friendly design: Accessible for both cybersecurity professionals and those new to phishing simulations.
  • Realistic, customizable simulations: Create phishing scenarios tailored to your business's specific challenges.
  • Seamless email delivery: Ensure phishing emails bypass spam filters for effective testing.
  • Multi-language and global support: Phishing campaigns available in over 120 languages and across time zones.
  • Detailed insights and reports: Comprehensive feedback on employee responses for targeted improvements.
  • Free phishing simulation: No-commitment test to evaluate the platform’s effectiveness.

These features make Keepnet a valuable tool for building a proactive, security-aware workforce.

Watch the video below to learn more about Keepnet Phishing Simulator and how it helps organizations strengthen their defenses against phishing attacks.

Editor's note: This article is updated on February 12, 2025

SHARE ON

twitter
linkedin
facebook

Schedule your 30-minute demo now

You'll learn how to:
tickTest Your Defenses with custom phishing scenarios
tickIncrease Awareness and readiness across all employee levels.
tickEnhance Cybersecurity with targeted training and detailed feedback

Frequently Asked Questions

How often should you do phishing simulations?

arrow down

Phishing simulations should be conducted regularly, ideally every 1-3 months, to maintain employee awareness and adapt to evolving threats. The frequency can be adjusted based on the organization's risk level and the results of previous simulations.

How many people fail phishing tests?

arrow down

The failure rate for phishing tests varies widely, typically ranging from 10% to 30%, depending on the organization's cybersecurity awareness and the complexity of the phishing attempt. However, with regular training, this rate can significantly decrease over time.

How do multi-channel phishing simulations reduce false-positive reporting in remote healthcare teams?

arrow down

Multi-channel phishing simulations (including email, SMS, and even instant messaging) help healthcare organizations balance security and workflow efficiency by exposing employees to a variety of realistic attack vectors. This approach trains remote teams to better differentiate legitimate communication from potential threats, thus lowering false-positive reporting. Additionally, phishing training for healthcare compliance ensures staff remain aware of regulations like HIPAA while using a phishing simulation platform that can scale across diverse remote environments.

Can behavioral nudges in phishing simulations improve MFA adoption rates?

arrow down

Yes. Integrating behavioral nudges into simulated phishing tests can guide employees in financial institutions—like banks and credit unions—to adopt MFA (Multi-Factor Authentication) more quickly. Each nudge, delivered right after an employee clicks on a simulated attack from your phishing simulator tool, reinforces the importance of MFA for high-stakes finance teams. Over time, these nudges create a security-conscious culture, decreasing the risk of data breaches and boosting overall security awareness training effectiveness.

Why do AI-generated QR code phishing simulations outperform traditional email tests for employees?

arrow down

AI-generated QR code phishing (often called “quishing”) exploits employees’ familiarity with quick mobile transactions—particularly in retail and hospitality settings. When you use a phishing simulation platform that employs AI to generate tailored QR code attacks, employees are more likely to scan them without a second thought, revealing gaps in retail employee security training. Compared to traditional email tests, these AI QR code phishing simulations provide a more realistic measure of how frontline staff will react to emerging threats, ensuring you stay ahead of attackers who capitalize on new phishing techniques.

How to measure ROI of phishing simulations for GDPR-compliant organizations in the EU?

arrow down

Measuring ROI for phishing simulations involves tracking employee engagement metrics, reduction in phishing-related incidents, and time saved by IT teams in GDPR-compliant EU organizations. By using a phishing simulator software that can anonymize user data in compliance with GDPR, you can gather analytics on who engaged with the phishing scenario and how quickly they reported it. Compare these results against incident response costs to calculate tangible ROI metrics. This data-driven approach helps you prove the value of your phishing simulation tool to stakeholders focused on strict EU cybersecurity and privacy laws.

Can phishing simulations cut employee response time to CEO fraud?

arrow down

Absolutely. Phishing simulations mimic CEO fraud scenarios, where urgent calls may pressure employees into financial or data-related actions. Conducting these phishing drills with a robust phishing simulation platform helps staff recognize suspicious cues faster and verify caller identity before taking action. Over time, these phishing simulations reduce employee response time to real incidents and significantly lower the risk of costly supply chain disruptions.

How can a phishing simulator help small businesses with limited IT staff?

arrow down

A phishing simulator is designed to scale for organizations of all sizes, including those with minimal IT resources. By automating simulated phishing tests, small businesses can identify vulnerabilities, educate employees on recognizing malicious emails, and quickly reinforce safe online behavior. Through user-friendly reporting, even a small, dedicated IT team can track improvement over time without stretching resources.

Which compliance standards can a phishing simulation tool help my company meet?

arrow down

A robust phishing simulation tool can support compliance with various standards like PCI DSS, SOC 2, and HIPAA by providing auditable security awareness training. By regularly running simulated phishing tests, you can demonstrate to auditors and stakeholders that your employees receive ongoing education and testing, reducing the risk of data breaches and maintaining a strong compliance posture.

How often should we run simulated phishing tests to maintain employee vigilance?

arrow down

Keepnet recommend scheduling simulated phishing tests at least once a month or quarterly, depending on your organization’s risk profile. Regular testing keeps employees alert to evolving threats while avoiding fatigue. Monitoring engagement rates and phishing simulation click-through data helps refine the frequency and complexity of tests for the greatest impact.

What metrics matter most when measuring the effectiveness of phishing simulation software?

arrow down

Key performance indicators (KPIs) to track include click-through rates, report rates (how often employees report suspected phishing), and repeat offender statistics. Over time, you’ll want to see a drop in click-throughs and a rise in reporting. High-quality phishing simulation software provides customizable dashboards for real-time analytics, enabling organizations to adapt training to where it’s needed most.

Is it possible to integrate phishing simulations with Microsoft 365 or Google Workspace?:

arrow down

Yes. Keepnet phishing simulation software solutions offer native or easy-to-configure integrations with Microsoft 365 and Google Workspace. Integration ensures users receive simulated phishing tests in their everyday email environment, replicating real-world conditions. It also allows for streamlined data collection, reporting, and user management using existing directory services.

Can a phishing simulation tool handle phishing attempts that bypass spam filters in an advanced threat landscape?

arrow down

Absolutely. Keepnet phishing simulation tool goes beyond basic email scenarios by incorporating advanced techniques like spear phishing, clone phishing, and quishing (QR code phishing). Testing these methods—particularly those designed to slip past spam filters—helps your team develop the skills needed to spot and report sophisticated attacks, even when automated defenses fail.

What’s the best approach for rolling out a company-wide phishing simulation if we’ve never done it before?

arrow down

Keepnet suggests starting by conducting a baseline assessment to gauge your current vulnerability level. Then, launch a pilot program in one department before expanding simulated phishing tests across the organization. Clearly communicate the goals—emphasizing learning over punishment—and provide immediate feedback on clicked links. This phased approach helps build trust, reduces pushback, and ensures employees see phishing simulations as a valuable training resource.