Customer Success Story: Borealis

The Challenge

Borealis needed a solution that could:

• Support 9 company languages with native / near-native quality
  
  

• Engage both white-collar and blue-collar employees with clear, relevant content
  
  

• Shift from annual box-ticking to frequent, behavior-changing training
  
  

• Address modern threats beyond email (texts, QR codes, calls, deepfakes)
  
  

Why Keepnet

What made Keepnet stand out during evaluation:

• Multi-channel phishing simulations beyond standard email phishing (e.g., QR code, text message, callback-style approaches)
  
  

• A platform approach that could support different content providers, enabling flexibility across varied audiences
  
  

• Alignment with the customer’s need to run frequent, realistic, and adaptable training experiences
  
  

Implementation Experience

The customer described Keepnet as intuitive and highly customizable, with strong onboarding and a “true partnership” approach—especially helpful when navigating LMS/SCORM and reporting requirements.

What They Used Most

• Interactive training content that drove noticeably better engagement than their older, static in-house materials
  
  

• OT foundational training, helping specialists spend less time teaching basics (e.g., IT vs OT, SCADA) and more time on company-specific expertise
  
  

• Phishing simulations with fast setup, template customization, and the ability to reuse real phishing email HTML for realistic campaigns
  
  

• Clear reporting and visibility, enabling quicker intervention and better insight into trends.

Measurable Impact (What Changed)

The customer described clear behavioral improvement over time, including:

• Rising reporting rates (both for simulations and real phishing emails)
  
  

• Employees becoming more vigilant year-round, not just during annual training cycles
  
  

• Greater realism in training because simulations mirrored real threats they were seeing—helping people learn patterns that mattered now, not “static examples from two years ago”

Keepnet’s Role

The customer’s strategy drove the change: frequent, real-world training that turns employees into “cyber ambassadors.” Keepnet’s role was to enable and simplify execution—through flexible delivery, realistic simulations, clear reporting, and responsive support.