Keepnet Labs Logo

ECI's MSSP Success with Keepnet

Strategic partnership with Keepnet Labs enhances ECI's cybersecurity services, improving scalability, user experience, and client retention.

Case Study: How Hotel Chain Prevented Smishing Attacks


ECI is a standout name when we talk about companies that provide the best security services, especially for businesses in the finance sector. They've been around for a while, working closely with prominent organizations like the SEC to ensure they're always updated with the latest rules and regulations. What makes ECI even more special? Their smart decision was to team up with Keepnet.

Keepnet offers a unified platform tailored for Managed Security Service Providers (MSPs and MSSPs) and could cater to multiple clients simultaneously, eliminating the redundancy of repetitive tasks for each client. They also had solutions that protect against threats like vishing (voice call scams), smishing (text message scams), and even sophisticated attacks that try to bypass multi-factor authentication (a security process where you use two or more methods to log in). ECI saw the potential in these tools and offered them as part of their services, giving them an edge over similar companies.

ECI added its personal touch to the Keepnet platform to improve things. They put their logo on it, making it feel more like a product. Plus, they've set things up so other businesses can partner with them and sell these services. This move showcases ECI's vision and ability to adapt and grow in an ever-changing security landscape.

Successful Outcomes

  • Increased client retention and sales

  • Saved their time and energy

  • Enhanced customer satisfaction


Despite its expertise in cybersecurity, ECI grappled with significant challenges in its quest for an ideal Human Risk Management platform. They were searching for a vendor that could intuitively integrate into their daily operations, allowing them to gauge the platform's effectiveness before its full-scale deployment.

A primary concern for ECI was the need for a platform tailored for MSP/MSSPs. Their operations demanded a system that could cater to multiple clients simultaneously, eliminating the redundancy of repetitive tasks for each client. The stakes were high because they had a compact team dedicated to phishing and training for a vast clientele. The tool they sought had to be robust, efficient, and scalable.

Moreover, ECI's vision extended beyond just a functional tool. They aspired for a vendor capable of concurrently facilitating training dispatches to multiple companies. The ability to schedule training or phishing campaigns based on specific time zones or locations was crucial. This feature was convenient and a testament to ECI's commitment to delivering timely and relevant services to its global clientele.

Additionally, ECI viewed this platform as a golden opportunity to enhance its Cyber Services product line, aiming to attract new clients and retain existing ones. Their past experiences with a previous product had been less than satisfactory. Its cumbersome features and lack of user-friendliness had inadvertently driven clients away. ECI was determined to turn this narrative around, seeking a platform to meet its operational needs and resonate with its client-centric focus.

“In our journey spanning decades, we've collaborated with industry giants like the SEC and served numerous sectors with stringent regulations. Our partnership with Keepnet is strategic, reflecting our commitment to innovation. Integrating their platform, we've seen an increase in client retention and an uptick in our Cyber Services product line sales. This isn't just about adopting a new tool; it's about setting new industry benchmarks and ensuring our clients receive nothing but the best."

Chad Fullerton - Director Information Security for ECI

How Keepnet Labs Revolutionized ECI's Approach:

Upon their first interaction with Keepnet during the Proof of Concept (POC) phase, ECI recognized they had discovered a particular vendor. Designed with the unique needs of MSP/MSSPs in mind, the platform empowered ECI to cater to multiple clients without the tediousness of repetitive tasks.

Here's what made Keepnet stand out for ECI:

  • Scalability: The platform's ability to launch phishing campaigns across numerous clients simultaneously was a significant advantage. This streamlined their operations and freed up substantial time, allowing ECI to focus on revenue-generating activities.

  • Enhanced User Experience: Gone were the days of making users log into a clunky Learning Management System (LMS). Keepnet introduced session-based training videos, eliminating the need for cumbersome logins; they could send training by email. This shift dramatically boosted customer satisfaction.

  • Operational Efficiency: With Keepnet, ECI experienced smoother workflows, like scheduling training deployment across multiple companies. The platform's promptness in addressing queries and concerns ensured that ECI's operations ran seamlessly.

  • Upselling and Client Retention: ECI saw the potential to use Keepnet to enhance its Cyber Services product offerings. This presented an upselling opportunity and a strategy to retain clients. Their previous platform, with its unwieldy features, had deterred clients. ECI was confident that Keepnet, with its superior reporting, user-friendliness, and high-quality training content, would do the exact opposite - attract and retain clients.

Schedule your 30-minute demo now

You'll learn how to:
tickLearn how MSSP partners onboarded 4,000+ customers and 4M+ active users in 2 years with us.
tickUse our multi-tenancy feature to launch phishing campaigns for hundreds of customers, saving time and resources.
tickLeverage our API to automate customer onboarding, invoices, and other operational processes.

Schedule your 30-minute demo now

You'll learn how to:
tickAutomate behaviour-based security awareness training for employees to identify and report threats: phishing, vishing, smishing, quishing, MFA phishing, callback phishing!
tickAutomate phishing analysis by 187x and remove threats from inboxes 48x faster.
tickUse our AI-driven human-centric platform with Autopilot and Self-driving features to efficiently manage human cyber risks.
iso 27017 certificate
iso 27018 certificate
iso 27001 certificate
ukas 20382 certificate
Cylon certificate
Crown certificate
Gartner certificate
Tech Nation certificate