Empowering the Mobile Workforce: How SMS-Delivered Training Transformed Cybersecurity for a Global Courier Giant

A leading carrier company has an expansive reach with 18 regional offices, 40 transfer centers, around 1,500 branches, a massive fleet of over 6,000 vehicles, and a dedicated team of 15,000.

Introduction

A leading carrier company has an expansive reach with 18 regional offices, 40 transfer centers, around 1,500 branches, a massive fleet of over 6,000 vehicles, and a dedicated team of 15,000. Every month, they provide services to nearly 20 million people and organizations. Yet, they faced a major challenge: social engineering attacks.

Providing consistent cybersecurity training for their large team, many of whom mainly used mobile phones and didn't even have email accounts, was no easy task. Addressing and managing the threats from Email, Voice (vishing), SMS (smishing), MFA phishing made the challenge even harder.

After considering several options, the carrier chose Keepnet Labs for their SMS-based training solutions. “What made Keepnet Labs stand out was their ability to offer a comprehensive solution against social engineering threats. They also provided specialized security training delivered right to employees' phones via SMS.” The ultimate goal? To make the company's digital operations safer, earn the trust of their customers, employees, and partners, and maintain a strong, reliable brand reputation worldwide.

Successful Outcomes

Business educated 15,000 employees globally using SMS Delivery feature. The annual potential
The annual potential financial loss was curtailed by $2,635,500
Within 6 months year, employees improved their ability to recognize phishing by a 90%.

Highlighting the Risks of Social Engineering Attacks for Couriers:

As a global courier entity, this company is not only faced with the usual cybersecurity vulnerabilities but also faces challenges unique to the logistics and delivery sector. Human risk, accounting for a staggering 95% of all cybersecurity incidents, casts a pronounced shadow over such organization. Here's a deeper dive into the multitude of implications:

Regulatory Consequences: Non-compliance due to insufficient training on phishing attacks can trigger hefty fines, penalties, and legal scrutiny. For couriers, this might mean heightened inspection or even temporary suspension of operational licenses in certain regions.
Financial Ramifications: Beyond the apparent risks of data breaches and ransoms, a courier company might face compensation claims for compromised, lost, or misdirected shipments resulting from security lapses.
Reputational Damage: The faith that customers place in a courier business hinges on confidentiality and reliability. Any compromise, especially of sensitive shipment details or customer data, can severely tarnish its reputation.
Operational Hurdles: Reacting to phishing attacks can strain resources, potentially causing delayed deliveries, misrouted packages, or even warehouse backlogs.
Exposure to Identity Fraud: In addition to general identity theft risks, couriers have to be wary of attackers gaining access to employee credentials, which can then be exploited to manipulate shipment routes or timings.
Package Integrity Concerns: Compromised security can lead to breaches in the secure transit of packages, including theft, tampering, or unauthorized access to shipments containing sensitive or classified materials.
Client Confidentiality Issues: Many courier businesses handle shipments for corporate clients that may contain proprietary products or information. A breach could leak trade secrets, prototypes, or sensitive documents, leading to potential corporate espionage concerns.
Real-time Tracking Vulnerabilities: With customers increasingly reliant on real-time tracking, attacks could manipulate or fake delivery statuses, causing panic, confusion, or mistrust among users.

“In our industry, many of our employees are always on the move, without access to computers. The traditional methods of training just weren't cutting it. Thanks to Keepnet Labs, we've revolutionized our approach. Delivering cybersecurity training directly to their mobile phones via SMS has ensured that even our team members who are solely reliant on mobile phones aren't left behind in our cybersecurity initiatives. This platform truly understands the unique challenges of our industry and has provided us with an invaluable solution.”

Jack Willson, Head of Security at Courier Company

Return on Investment (ROI)

The average cost per breach, per individual

$502

Employees recognizing and reporting Phishing

from 55% to 90% in 6 months

The total potential loss prevented: $2,635,500 annually

How Keepnet Labs Stepped In:

Training Delivery with SMS: Keepnet delivered SMS cybersecurity training directly to mobiles, ensuring inclusive education for all their employees with no email access.
Customized Security Materials: Keepnet Labs created tailored posters, infographics, and additional materials, reinforcing security awareness and best practices with nudges.
Enhanced Threat Recognition: Keepnet's simulated phishing, vishing, smishing, MFA scenarios improved employees' ability to recognize and respond to actual threats, building their confidence in identifying phishing attempts..
Mitigation of Human Error: Keepnet reduced the risk of human error by familiarizing users with common phishing tactics, enabling them to make informed decisions and avoid falling victim to attacks.
Cultivated Security Culture: Keepnet's continuous training initiatives fostered a proactive security culture, encouraging employees to actively participate in the organization's cybersecurity efforts and making security a shared responsibility.
Cultivated Security Culture: Keepnet's continuous training initiatives fostered a proactive security culture within Koton, encouraging employees to actively participate in the organization's cybersecurity efforts and making security a shared responsibility.
Ensured Regulatory Compliance: Regular social engineering simulations and awareness training provided by Keepnet ensured that Courirer business remained compliant with cybersecurity regulations, minimizing the risk of penalties and legal consequences.
Automated and Ongoing Training: Keepnet's platform allowed for continuous analysis of risky behaviors, increasing employees' awareness of potential threats and instilling good reporting habits through automated training modules and reminders.

Operational Results

The business educated 15,000 employees globally using Keepnet’s SMS Delivery feature.
Employees achieved a 90% success rate in identifying phishing attempts.
Automated incident reporting enabled swift and effective responses.
This training program helped employees feel less worried and stressed about possible attacks.
Overall, the effort strengthened the company's security culture and better prepared workers to handle phishing attempts.

Strategic Results

Keepnet's solutions resulted in significant annual cost savings of $2,635,500.
The effort guaranteed adherence to standards and gave peace of mind.
The company bolstered its digital security with robust protocols and a swift response strategy.
Streamlined, automatic training increased efficiency by removing the need for in-person sessions.

Take Action Now

Get in touch with Keepnet Labs today and see how our cutting-edge solutions can strengthen your cybersecurity defenses. Much like this carrier business reaped the rewards of our expertise, we can aid you in nurturing a safe, secure, and resilient environment for your staff and operations.